A constant positioning at “the heart of change”. A team guided by strong values.
Be result oriented
- Prefer a pragmatic approach rather than being purely academic
- Avoid the syndrome of “the operation is a success but the patient is dead”
- Assist customer until results official recognition, recording and tracking in company accounts
Provide a selective support
- Focus on complex and highly impacting issues, thanks to an advanced business knowledge
- Avoid “massive” support
Understand practices through in-depth analysis
- Launch in-depth analysis using specific tools (maturity grid, sampling…)
- Identify demonstrative quick-wins actions
Challenge existing practices and defend convictions
- Challenge at each step, with a rigorous approach
- Accelerate analysis by using proven methodologies
- Defend convictions to move established old practices
Be on the field “at the heart of change”
- Interact directly with operational teams
- Concentrate on capturing real issues and good ideas that experts are perfectly familiar with
- Partners or experienced directors are personally involved in each assignment
Work in partnership with customers
- Co-produce to ensure recommendations buy-in by project and operational teams
- Ensure know-how transfer and train people to good behaviors and best practices
Use communication as a major change lever
- Organise the 3 steps of communication: launching communication, teaching communication, and celebration communication
Accept that change takes time
- “Rome wasn’t built in a day”: define work-packages, prioritize, and plan change steps
- Keep tenacity and endurance through implementation of change levers